Shared common processes and consistency (6 of 26 respondents).The team was allied around the importance of a unified system (8 of 26 respondents).Better collaboration and cross-team collaboration (14 of 26 respondents).The following were most frequently mentioned: In an open-ended question, respondents were asked to describe the cultural change. When in-house respondents were asked if their design system contributed to a cultural change, 78% of respondents acknowledge a positive change in their culture. “We haven't moved into code as the ‘source of truth’ for components.”ĭesign Systems Are Creating Positive Change “There’s still so much to be done in order to fully utilize the system across the entire ecosystem.” “We’re just getting started, and the culture of the organization is very siloed.” When asked in an open-ended question why they gave their design system this maturity level, 27 of 30 respondents with an immature design system answered that they were still working on building their design system. The design system is included in the development pipeline.The design system is used by all newer builds and all future builds.The fourth and fifth factors suggest that the design system has been incorporated into the technical architecture and processes of the organization: The design system has a high rate of adoption by groups within the organization.The design system has support at the individual contributor level.The design system is part of the design and development culture.Notably, the top three maturity factors indicate that the design system has become part of their team’s workflow and is well-supported by the organization’s user groups: What do these top factors say about maturity? has quality metrics for component versions (component scorecards) (2.99).has analytics to measure adoption (3.14).has governance practices instituted (3.73).has support at the executive level (3.9).is used by most or all of the organization’s applications/websites (3.98).If hindsight is truly 20/20, planning and developing a clear strategy early in a design system’s life could contribute to its long-term success.ĭisplays the weighted average of the respondents’ ratings (on a scale of 1 to 5).Īdditional factors included that the design system: Failure to understand the magnitude of a design system (8 of 23 respondents).When we asked how building the design system created debt, the two top responses were both related to a planning failure: In addition, 42% of in-house respondents felt that the way their design system was originally built created debt for the organization’s technical or design departments. Is your design system creating technical debt? When agency respondents were asked why a client’s design system failed, they commonly reported the lack of a well-thought-out strategy (5 of 16 respondents). In-house respondents were asked this open-ended question: if you had the ability to go back in time, what would you do differently with your design system? The most common in-house response mentioned having a better plan and a more well-thought-out strategy (18 out of 42 responses). In-house and agency respondents frequently mentioned needing a better plan and a more well-thought-out strategy. 99 Agency RespondentsĪ majority of these respondents (79%) came from agencies with under 200 employees. They also came from various industries such as telecommunications, finance & financial services, retail & consumer durables, healthcare & pharmaceuticals, education, food & beverage, and many others. These respondents came from a range of company sizes, from a few team members to over 10,000 employees. This survey was shared across social media, in Slack channels, at web events attended by our team, at Sparkbox’s UnConference, with visitors on The Foundry, and was emailed directly to web professionals. Each audience’s expertise brings value to the survey, so we will be acknowledging both types of responses. This allowed us to best understand their viewpoints on design systems. The two respondent types were asked different sets of questions with many overlapping topics. Agency respondents who consult with organizations on design systems.In-house respondents who work on a design system for their organization.
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